Free shipping on orders $65 or more | Free return shipping.                 Customer Service: 1-877-805-1045

Welcome to! Returns and Exchanges


We offer free returns within 30 days of the order delivery date. Orders being returned from Alaska or Hawaii do not qualify for free returns. If a delivery date is not available, 37 days will be allowed, from the date the order was placed. All returns must be in unworn condition. Any items returned in worn condition will be refused without a refund. Shoeboxes should be free of writing, tape, or packing labels. Boxes returned in unsellable condition will be subject to a $5 box replacement fee.

Free returns are issued via a prepaid label we will email to you to print out. Recipients must be able to receive the label via email, print the label, and drop off the package to a valid UPS drop off location to be eligible for the free return. Reimbursement is not available for packages returned through other methods.

Initial $5 shipping charges or $20 in the case of expedited orders are non-refundable. If you feel your purchase was defective or different from what was ordered this amount will only be refunded after an evaluation by our returns department.

To start the return process, please contact our customer service department at 877-805-1045 or email us at



Please allow two business days from the date your return is received at our location for our customer service department to process your exchange. Once we have shipped your exchange, you will receive an email with a tracking number.  You will not incur a shipping charge for the first exchange on an order, however additional exchanges on the same order may be subject to a shipping fee. 

If for some reason your return item is not available, we will contact you via the phone number or email address provided on your order.



Even if you are outside of the 30 day return period, you may still be eligible for an exception without a prepaid label.  If you would like to request a return exception, please contact our customer service department by email at

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